Netherlands – Software implementation services – Klantgeleidingssysteem ten behoeve van de gemeente Den Helder

The contracting authority intends to enter into an agreement with one (1) contractor for the supply of a complete customer guidance system, including the associated implementation and services. The contracting authority wants an integrated software solution that at least includes the following functionalities: - Customer guidance (call system at the reception) - Online appointment management - Payment processing (support for both pin and cash payments, integrated into the customer guidance process) - Management information and reporting. The ultimate goal is an efficient, user-friendly and future-proof customer guidance system that contributes to customer-focused and effective service delivery by the municipality of Den Helder. 1