Italia – Järjestelmiä ja tekniikkaa koskevat konsulttipalvelut – Servizi di conduzione e supporto specialistico per l'infrastruttura ICT di Sogei, del MEF e delle Amministrazioni clienti - ID 2938

Avoin kilpailutus palveluiden toimituksesta ja erikoistuen johtamisesta ja tuesta ICT-infrastruktuurille Sogei, MEF:n ja asiakasorganisaatioiden.

**TED Notice Number:** 2023/S 000-000000

**Publication date:** 01/01/2023

**Deadline for receipt of tenders or requests to participate:** 01/02/2023

**Contract award criteria:** The most economically advantageous tender in terms of cost-effectiveness

**Main CPV codes:** 72210000-5

**Short description of the procurement:** The contract covers the provision of services for the management and support of the ICT infrastructure of Sogei, MEF and client administrations. The services include:

- Management and support of the ICT infrastructure

- Monitoring and maintenance of the ICT infrastructure

- Incident and problem management

- Change and release management

- Security management

- Backup and disaster recovery

- User support and training

The contract will be awarded to the tenderer who offers the most economically advantageous tender in terms of cost-effectiveness. The contract will have a duration of 36 months, with the possibility of extension for an additional 12 months.

**Minimum and maximum value of the contract:** EUR 5 000 000,00

**Lot breakdown:** This procurement is divided into 5 lots:

Lot 1: Management and support of the ICT infrastructure

Lot 2: Monitoring and maintenance of the ICT infrastructure

Lot 3: Incident and problem management

Lot 4: Change and release management

Lot 5: Security management, backup and disaster recovery, user support and training

**Additional information:** For more information, please visit the TED eTendering platform at https://etendering.ted.europa.eu/cft/notice.html?notId=000-000000

**Contact details:** For any questions, please contact the contracting authority at the following email address: [email protected]