Danemarca – Servicii IT: consultanţă, dezvoltare de software, internet şi asistenţă – Udbud af Kontrakt om support, vedligeholdelse og udvikling af applikationer til trafikinformation og jernbanedrift

Banedanmark are currently using custom applications, which are used, among other things, to process traffic information for screens and loudspeakers on platforms, as well as to manage railway operations, including timetables, track closures, speed reductions, etc. These applications require ongoing support and maintenance. Additionally, there will be a need for further development of the applications, so the purpose of the contract is to ensure ongoing maintenance and support for the applications, as well as further development of the applications, if necessary. Prior to these services, a transition will take place, which, among other things, involves the future supplier establishing a maintenance and development environment, so that the supplier is able to perform maintenance and development tasks on the applications. The tender includes the following applications: ENKS-2, ENK, TIBLA, Pbase, Tetris Frontend, Tetris Backend, Togstatus, GSM-R API, Togleder, NOBI, Pico, MitTog, FOS Info Dashboard, Målstyring, Punctuality Interface, AI-prognosemodul, GIS-modul til Togstatus, Stamdata editor Logningsmodul and Overwatch. There will be an opportunity to include additional services in the contract, as well as remove applications from the contract, during the contract period. What services does the contract include:

a) Transition:

- The supplier must establish a maintenance and development environment, so that the supplier is able to perform maintenance and development tasks on the applications from the end of the transition.

- The supplier must provide qualified personnel during the transition.

- The supplier must install a copy of the applications in a maintenance and development environment.

- The transition must be completed within 100 working days, after Banedanmark has delivered all existing documentation and software, and granted the supplier access to Banedanmark's network.

b) Maintenance and support:

- Administration of maintenance, including meeting participation and reporting.

- Onboarding and training of new employees at the supplier.

- Support for the applications within normal working hours. By support is meant simple questions about the applications by email or telephone from Banedanmark and Banedanmark's subcontractors.

- Maintaining readiness for maintenance, including troubleshooting, where Banedanmark can call the supplier, taking into account service targets, if operational disruptions and/or need for troubleshooting occur. Work derived from such calls is remunerated with a separate compensation.

- Making recommendations to prevent and minimize the possibility of errors and to improve the functionality of the applications.

- Updating documentation when the above activities require it.

c) Order services:

- Banedanmark can order order services from the supplier from the signing of the contract – also called "independent tasks".

- The order services will primarily consist of development and further development tasks of the applications, and there will be an opportunity to order a transition in of a new application.

- The procedure for order services is that Banedanmark fills out an order form, after which the supplier, based on this, submits a solution proposal, including an estimate of hours and economy for the task. It has been taken into account that ordering of independent tasks must be able to be accommodated within the set budget for the tender.