Poland – Call centre – Budowa i wdrożenie systemu teleinformatycznego - wielokanałowej platformy obsługi klienta

The subject of the contract is the construction and implementation of a teleinformatics system – a multi-channel customer service platform supporting comprehensive user support. The scope of the contract includes conducting a pre-implementation analysis, preparing design documentation, supplying and configuring the necessary software, and implementing three integrated system components: 1) Contact Center, 2) Internet Portal, and 3) E-learning Platform. A detailed description can be found in Annex No. 1 to the SWZ and in the annexes to the OPZ, namely: Annex No. 1A to the OPZ – specification of requirements for the Contact Center; Annex No. 1B to the OPZ – specification of requirements for the Internet Portal; Annex No. 1C to the OPZ – specification of requirements for the E-learning Platform.