Bulgaria – IT services: consulting, software development, Internet and support – Подновяване на абонаментна услуга за архивиране и защита на данни

At present, UNSS has an implemented and functioning comprehensive cloud solution for backup and data protection, Acronis Cyber Protect Cloud. The subject of the current procurement aims to: 1) Renew for a period of 12 months the right to use and warranty support for a unified data archiving platform, Acronis Cyber Protect Cloud, with a volume of 60TB and additional database functionalities; remote monitoring and management for 80 endpoints; 2) Protect the archived arrays from ransomware; 3) Archive the data in a data centre provided by the Contractor, located in the territory of the Republic of Bulgaria. The proposed Data Service Centre must be located in the territory of the Republic of Bulgaria. To ensure promptness and continuity of services, IT infrastructure must be located there, where the software platform is managed and the data of the Beneficiary is archived. The data centre must be in an object classified as a strategic object, or the Contractor must be classified as a strategic object for the national security of the Republic of Bulgaria and/or the Participant must be classified as a Contractor performing strategic activities, in accordance with Decree No. 181 of 20 July 2009 on determining the strategic objects and activities that are of importance for national security. In case the participant plans to use a provided data centre for the execution of the contract, the same must provide in its offer evidence of the right to use in the form of a contract and/or preliminary contract and/or another equivalent document. The Beneficiary has identified specific risks for which there must be measures for prevention and overcoming, namely: Risk related to the protection and preservation of the Beneficiary's information; Untimely performance of any of the obligations by the Contractor; Risk of insufficient knowledge of the activities in the University of National and World Economy, related to the current public procurement; Loss of key figures from the project team at the Beneficiary and/or the Contractor. The deadline for renewing the subscription service for archiving and protecting data for the needs of the Beneficiary is within 3 working days, from the signing of the contract, for which an acceptance protocol is signed. Contract duration - 12 months, from the acceptance protocol for renewing the data archiving and protection service. Requirements for the Customer Service Centre, with the following minimum requirements: The Contractor must have a customer service centre with continuous working hours (24/7), accepting problem requests by phone, email or software platform with a response time (problem registration) of up to 30 (thirty) minutes; Time to find a temporary solution (workaround) up to 3 (three) working days. The Contractor must have the ability to escalate a problem to the software platform manufacturer if necessary; Description of the method of accepting service requests and maintenance activities, escalation procedure.