Belgium – IT services: consulting, software development, Internet and support – Accord cadre pour ‘Managed services’ pour des activités déterminées du service clients IT interne (IT helpdesk et WaaS)

General description of the domains

1. User Support (Service Desk, IT Desk & Onsite Support)

• User assistance

• Incident management

• Service request (SRI) processing

2. Assets & Logistics

• Workplace as a Service

• Full device lifecycle management

3. Software Delivery management

• Software packaging

• Software Delivery management process

4. User training, communication and coaching (end-user adoption)