Italy – Telephone operator services – Servizio di Contact Center a supporto delle attività istituzionali affidate al GSE

See the document entitled "G01188 - Service Summary" available from the contracting authority's profile www.gse.it section Tenders. It is noted that, given that the services requested in Lots I and II fall under high labour intensity services, the so-called "social clause" applies, as established in Article 57 of Legislative Decree No. 36/2023. Therefore, to protect the employment level of the personnel employed, the agreement signed on 11 November 2025 between the trade unions of the companies providing telecommunications services and, in particular, the special regulation for the personnel employed by CRM/BPO companies, irrespective of the collective bargaining agreement of the incoming contractor, applies. This means that the two incoming contractors, in the execution of the services, must ensure the occupational continuity of the personnel employed by the outgoing contractor. The tenderers will undertake to declare the said commitment at the time of participation in the tender and as a condition of participation in the same, on pain of the non-admissibility of the offer.