Spain – Data network management and support services – Servicio de mantenimiento de los equipos de comunicación y red de la Oficina Informática Presupuestaria con destino a la Intervención General de la Administración del Estado

The maintenance service for communications equipment and network management services for the users of the Budget Administration (comprising the Secretary of State for Budgets and Expenditure, the General Secretariat for European Funds, and the General Intervention of the State Administration), managed by Division IV of the Budgetary Information Office (hereinafter, OIP). The object of the present contract consists of the provision of an integral technical support service for communications equipment and network management, both at hardware and software levels, that guarantees its safe and continuous operation, from 4 January 2027 until 13 March 2028. The contract does not, in any case, include the supply or replacement of new communications equipment or network management equipment. All services subject to this contract, with the exception of the Secure Internet Browsing service, which is provided in SaaS cloud mode, are installed in the premises of the Budget Administration, in its two Data Processing Centres (hereinafter, CPD), located in Madrid. Furthermore, the technical support service for the OIP's security platforms will be included, on a transitional basis, during the adaptation period of these services to the centralised services of the COCS of the AGE, which will be addressed during the validity period of this contract, depending on the availability of the AEAD (State Agency for Digital Administration) and provided that the aforementioned services offer equivalent or superior security protection to that provided by the IGAE equipment. In particular, it is intended to contract an integral support service that covers the following services: - 24x7 technical support service for the SAN network platform. - 24x7 technical support service for IP network management platforms (DNS, DHCP and IPAM), load balancing, and application publishing. - 24x7 technical support service for perimeter security platforms (firewalls), web application firewall and secure internet browsing. - Preventive, corrective and perfective maintenance service for all the platforms described. The integral maintenance will cover the preventive, corrective and perfective maintenance actions of the described systems. It will also include the tasks of planning, coordination, reporting to the OIP and the other services necessary for the execution of the service, whose development is presented in the various sections of the Technical Specifications Document (PPT).