Italy – Telephone operator services – APPALTO SERVIZIO CONTACT CENTER COMMERCIALE

Award of a commercial contact centre service

Contracting authority:

Ministero dell'Economia e delle Finanze

Direzione Generale della Ragioneria Generale dello Stato

Ufficio II

Contracting authority contact point:

Via XX Settembre, 97

00187 Roma

ITALY

Contact person:

Maria Rossi

Email: [email protected]

Telephone: +39 06 4761 4321

Notice number in the TED database: 2023/S 000-000000

Type of contract: Services

Main CPV code: 79312000-2

Short description of the contract:

The contract concerns the provision of a commercial contact centre service for the Ministry of Economy and Finance, which will be operational 24/7. The service will include inbound and outbound calls, as well as digital channels such as email, web chat, and social media. The contact centre will handle queries and requests related to the Ministry's services, provide information, and assist users in accessing and using the Ministry's digital platforms.

Estimated value of the contract:

Range: between 500,000 and 700,000 EUR

Duration of the contract or time limit for completion:

Duration in months: 24

Deadline for receipt of tenders or requests to participate:

Date: 15/03/2023

Local time: 12:00

Languages in which tenders or requests to participate may be submitted:

Italian

Tendering procedure:

Open procedure

Additional information:

Further details can be found in the tender documents, which will be available for download from the following URL: https://www.mef.gov.it

The contract will be awarded based on the most economically advantageous tender, as defined in Article 95 of Directive 2014/24/EU.