Germany – Software-related services – E-Akte

The State of North Rhine-Westphalia, represented by the Ministry for Home Affairs, Municipalities, Building and Digitalisation of the State of North Rhine-Westphalia (MHKBD), wishes to procure an e-file system (E-Akte) as well as the associated change management for e-government work. In the target state, approximately 250 authorities - approximately 90,000 users - will work productively with the e-file system. The aim of this tender is to provide a future-proof and efficient e-file system that meets the current and future requirements of the North Rhine-Westphalia State Administration. The e-file system must contribute to optimising workflows, improving collaboration and ensuring compliance with legal requirements for digital file management. Currently, the State of North Rhine-Westphalia uses the nscale e-file system with the nscale eGov module from Ceyoniq Technology GmbH. The tender includes the provision and further development of the necessary software, implementation and integration into the existing IT infrastructure, as well as support services (Third-Level-Support). The tender also includes product-related services for knowledge transfer, training and introduction support for the e-file system.