Netherlands – Software package and information systems – Raads- en Bestuurlijk Informatiesysteem

The municipality wishes to contract one contractor through this tender for the supply of a RIS/BIS and all related services, as described in this descriptive document and the programme of requirements. The scope of the contract concerns a solution that supports the coherence between administrative processes, digital accessibility and transparency towards residents. It is expected that the solution to be contracted will support the entire dossier-forming and processing process, has a fully integrated archiving function and offers possibilities for the publication and disclosure of information. The support may take place within the RIS/BIS itself or by means of integrated links with other systems, whereby a coherent process is offered to users. In addition, the application must integrate seamlessly with relevant existing facilities and supporting systems, including the available meeting and audiovisual facilities. The following components fall within the scope of the contract: • Provision as a SaaS solution of a ‘complete’ RIS/BIS (acceptance and production environment), in accordance with all the requirements set out in appendix 02 Programme of Requirements; • Facilitation of training courses as part of the adoption of the application; • Realisation of the links mentioned in the Programme of Requirements (appendix 02); • All related implementation services; • All relevant documentation; • Secure hosting of the offered application; • Technical management of the offered application; • Updates and patches during the term of the agreement; • Support during the management phase, laid down in an SLA to be agreed further.