Romania – Software-related services – Servicii de dezvoltare a soluțiilor digitale integrate și instruirea personalului și a utilizatorilor în cadrul proiectului „Dezvoltarea digitală în cadrul parteneriatului între Comuna Mugeni și Comuna Feliceni”

The public procurement concerns services related to the development, integration, testing, commissioning and piloting of 7 digital solutions — digitalisation of public services provided by UAT, bidirectional communication with citizens, optimisation of the municipality's internal flows, the education and awareness platform, assistance through an AI-based chatbot, the reporting and analysis system (Business Intelligence) and the energy consumption optimisation module — delivered as an integrated digital ecosystem, on a common modular architecture, with data isolation for each UAT. The procurement includes staff and user training, the transfer of licences/rights of use related to the developed solutions, warranty and technical support (minimum 24, maximum 48 months) and software maintenance (minimum 36, maximum 60 months), both calculated from the final acceptance date and included in the offered price, in accordance with section 7.9 of the technical specifications. The hardware equipment necessary for testing and piloting is not the subject of this procedure and will be procured separately. General Objective The general objective of the project is the modernisation of the public services provided by the local administrations of the Commune of Mugeni and the Commune of Feliceni, through the implementation of a set of 7 integrated digital solutions, with a view to the digitalisation of administrative processes, the improvement of communication with citizens and the business environment, and the increase of the internal efficiency of the two municipalities. Specific Objectives - OBS1 — Development and implementation of the 7 integrated digital solutions, as a functional set, piloted and accepted in both UATs; - OBS2 — Digitalisation of administrative processes through automated workflows (minimum 3 automated administrative workflows); - OBS3 — Involvement of citizens through participatory budgeting (platform that allows the involvement of a minimum of 677 citizens, cumulatively throughout the project); - OBS4 — Promotion of accessibility and digital education (minimum 700 unique users; minimum 2 training sessions for citizens and company representatives, organised by the beneficiary, with the support of the supplier — platform, materials and technical assistance; training provided by the supplier targets exclusively the staff of the two municipalities: minimum 2 sessions, minimum 10 hours, in accordance with sections 7.8 and 11.6 of the technical specifications); - OBS5 — Reduction of administrative response times (from ~7 days to 48 hours); - OBS6 — Increase in energy efficiency and sustainability, through the energy consumption monitoring and optimisation module. The targets of the specific objectives represent the minimum requirements of the technical specifications; proposals of superior values are not scored, the evaluation of the offers being carried out exclusively on the basis of the evaluation factors provided in section II.2.5. Number of days until which clarifications can be requested before the deadline for submission of tenders: 15 days. Insofar as clarification requests have been addressed within the timeframe specified in the documentation, the response time of the contracting authority is 10 days before the deadline for submission of tenders. Any clarification request must be submitted in SEAP (http://sicap-prod.e-licitatie.ro/pub).