Italy – Facilities management services for computer systems maintenance – APPALTO SERVIZIO OUTSOURCING DEI SERVIZI ICT

Outsourcing services and ancillary services according to a model where the provision of operational and specialist management, support and continuous improvement services is required, in accordance with ITIL processes and defined service levels. Services in as-a-service mode are expressly required for operational continuity, particularly DRaaS and BaaS, provided on the Supplier's infrastructure. All this in compliance with the applicable regulatory framework and the security and resilience requirements set out in the technical specification.