Germany – Development consultancy services – Tourist-Information der Zukunft - Prozessoptimierung und Digitalisierung in der Südeifel und im Gerolsteiner Land

The Verbandsgemeinde Südeifel, together with further tourism partners in the region, plans to implement the project “Tourist Information of the Future” – Process Optimisation and Digitalisation in the Südeifel and Gerolsteiner Land. The focus is on process optimisation and digitalisation in the Südeifel and Gerolsteiner Land. The following partners are involved: Felsenland Südeifel Tourismus GmbH, Touristik GmbH Gerolsteiner Land, Zweckverband Feriengebiet Bitburger Land, Tourist-Information Prüm/Verbandsgemeinde Prüm, and Tourist-Information Islek/Verbandsgemeinde Arzfeld. A lack of skilled workers, rising personnel and operating costs, as well as strained municipal budgets, present the tourism industry with profound challenges. At the same time, guest expectations are changing, as they increasingly demand digital, service-oriented and efficient offerings. The objective of the tender is to fundamentally further develop the internal structures of the organisations involved. The focus is on the optimisation and harmonisation of processes, the establishment of a common knowledge database for all partners involved, and the integration of AI tools into existing workflows to make them more efficient and future-proof. The shared knowledge base is to serve as a central information hub, bundle resources, accelerate decisions and reduce costs.