Denmark – IT services: consulting, software development, Internet and support – Udbud af fælles affaldssystem til Nordværk

Nordværk I/S is procuring, implementing and subsequently operating and maintaining a new specialist system for the administration and support of waste collection, hereinafter referred to as the Solution. The procurement is being carried out with a view to replacing the current system support for Nordværks waste management area and establishing a combined, up-to-date and future-proof Solution that can support the business processes related to the administration, planning, case handling, execution, registration, follow-up and documentation of waste collection. The procurement includes the delivery and implementation of the Solution as well as the services necessary to establish and put the Solution into use. This includes, among other things, clarification and configuration, migration and establishment of relevant data, establishment and adaptation of integrations, testing, training, documentation, commissioning as well as subsequent operation, support, maintenance and further development in accordance with the Contract and its annexes. The Solution must support Nordværks entire value chain in the waste management area from a citizen's or customer's order, inquiry or booking to the planning and execution of the specific waste management task as well as subsequent registration, case handling, follow-up, controlling, documentation and basis for settlement. The procurement is part of Nordværks work to ensure effective, coherent and data-driven administration and operation of waste collection. The Solution must support standardised and controllable workflows, high data quality, reduced need for manual processes as well as better opportunities for control, follow-up and continuous development of the waste management area. The Solution must also be able to appropriately fit into Nordværks other system landscape and support organisational, operational and technological changes throughout the Contract period. The Solution's overall objective is namely: i) to support coherent and effective workflows within customer administration, case handling, operational planning, task execution, registration, controlling and follow-up, ii) to support the operational waste collection for both Nordværks own and external waste collectors, including planning, routes, navigation, registration of completed tasks, handling of deviations and operational follow-up, and iii) to establish a flexible and future-proof system basis with high data quality and good opportunities for integration, configuration, automation, reporting and continuous further development. The business processes and functionality applicable to the Solution are described in more detail in the tender material's Annex 3 – Delivery Description. The Solution is expected to support several different internal and external user groups. This includes, among other things, approx. 186-200 internal waste management employees, 55-65 administrative employees, 10-20 administrators/super users, 40-50 administrative users with external waste collectors and 100-110 waste management employees with external waste collectors. The user groups will have different roles and access needs in the Solution. The Solution must be established on a technical platform that supports the requirements for availability, security, integration, scalability, operation and further development that appear from the Contract and its annexes. The more detailed technical requirements for the Solution and its establishment appear from the relevant annexes of the tender material. The Solution must have an open, transparent and well-documented architecture and must be able to fit into Nordværks overall system landscape. The Supplier must deliver and maintain the Documentation necessary for, among other things, operation, administration, integrations, configuration, troubleshooting and further development of the Solution, in accordance with the requirements in the Contract and its annexes. The Solution supports business-critical processes in connection with the daily administration and execution of waste collection. Therefore, requirements are placed on, among other things, the Solution's availability, stability, security, traceability and data integrity, so that data and registrations can be used reliably in operational operation, customer service, case handling, controlling, documentation and as a basis for settlement. The Solution must be integrated with a number of Nordværks other systems and technical solutions. This includes, among other things, relevant interfaces to the settlement system, GIS and data basis, self-service solutions, registration equipment, weighing systems and other third-party solutions where data exchange is necessary to support coherent workflows. The specific requirements for integrations and interfaces appear from the relevant annexes of the tender material. The tender also contains a number of options for additional functionality and deliveries that Nordværk can choose to make use of in accordance with the Contract. The specific options and terms for these appear from the Contract and its annexes, including Annex 3 – Delivery Description. The Solution must be put into use after the agreed activities regarding, among other things, clarification, configuration, data migration, integrations, testing, training and approval have been carried out. The more detailed procedure and timetable for implementation and commissioning is determined in accordance with the Contract and the relevant annexes. The Contract thus contains an implementation period of up to 12 months and, after commissioning, an operating period of 6 years with the possibility of extension for 2 times 12 months.