Finland – Post- en telecommunicatiediensten – Digitaalinen postipalvelu

Lapland Wellbeing Area's goal is to digitalise and automate mailing processes and thereby achieve savings in both personnel resources and mailing costs. The subject of the procurement is a multichannel electronic mail service that offers versatile options for sending and receiving. Multichannel refers to, for example, printer driver functionality, a web portal and open interfaces for sending. For receiving, multichannel refers to delivering letters to electronic distribution channels or as a traditional letter, printed, franked and delivered to the recipient. The procurement includes:

1. Electronic mail service (SaaS=Software as a service) including the system as a software service, including all necessary software and drivers

2. Printing, franking and mailing service for physical letters

3. Implementation and adaptation of the SaaS service to the customer's needs and environment

4. System support and maintenance services

5. System or service development and expert services. The procurement is tendered for a three-year fixed-term contract period. The procurement includes the option to extend the procurement after the current fixed-term contract period. The subject of the procurement is described in more detail in the tender documents and its appendices, especially in appendix 6 "Description of the subject of the procurement".