Poland – Technical computer support services – Świadczenie usługi serwisu pogwarancyjnego dla macierzy Hitachi

The subject of the contract is the provision of a warranty service for Hitachi hardware, including:

1) In the scope of the basic order:

a) removal of Hardware or Standard Software Fault, in accordance with the provisions of Section III, paragraph 4 of Volume III SWZ OPZ;

b) handling of Service Reports, in accordance with Section III, paragraph 5 of Volume III SWZ OPZ;

c) diagnostics of Hardware and Standard Software in the scope of the correct operation of individual functionalities;

d) performance of annual Preventive Maintenance of Hardware and Standard Software;

e) updating of Standard Software to the version recommended by the Hardware manufacturer, within 14 days from the date of submission by the Contracting Authority of a report, the template of which is Annex No. 4 to Volume II SWZ PPU. The Contracting Authority reserves the right to extend the above deadline, which it will inform the Contractor in the Service Report form;

f) provision of access to a dedicated website for Standard Software, enabling the Contracting Authority to independently download current versions of Standard Software.

2) In the scope of the order covered by the option:

a) removal of Hardware or Standard Software Fault, in accordance with the provisions of Section III, paragraph 4 of Volume III SWZ OPZ;

b) handling of Service Reports, in accordance with the provisions of Section III, paragraph 5 of Volume III SWZ OPZ;

c) diagnostics of Hardware and Standard Software in the scope of the correct operation of individual functionalities;

d) performance of annual Preventive Maintenance of Hardware and Standard Software;

e) updating of Standard Software to the version recommended by the Hardware manufacturer, within 14 days from the date of submission by the Contracting Authority of a report, the template of which is Annex No. 4 to Volume II SWZ PPU. The Contracting Authority reserves the right to extend the above deadline, which it will inform the Contractor in the Service Report form;

f) provision of access to a dedicated website for Standard Software, enabling the Contracting Authority to independently download current versions of Standard Software.

2. A detailed description of the subject of the contract is contained in Volume II and III SWZ.