Romania – IT services: consulting, software development, Internet and support – Achiziția de servicii de dezvoltare a soluțiilor digitale și licențe aferente soluțiilor digitale de tip Front Office și Back Office, si servicii de instruire în cadrul proiectului „Transformarea serviciilor publice prin digitalizare la Primăria Comunei Chetani“

This procurement is part of the project "Transforming Public Services through Digitalization in Chetani Commune, Mureș County", funded through the Regional Centre Programme 2021–2027, under the project call PRC/444/PRC_P2/OP1, aligning with the objective to support the digital development of Chetani Town Hall. It aims to develop, test, and pilot two innovative digital solutions: a front-office solution and a back-office solution, intended to improve interaction between the authority and the citizen/taxpayer and to facilitate access. The project supports the transition to a smart and innovative economy. In the context of a decentralized software infrastructure within the town hall, where each department uses specific software, the need for two integrated solutions that unify e-governance services and document management is evident, ensuring the traceability of the town hall's internal and external activities. Thus, the project aims to develop, test, and pilot two complex digital solutions:

1. Front-office digital solution – an online solution that facilitates the digitalization of public administration by providing online services to citizens by the UAT, supporting interaction between the Town Hall and the citizen/taxpayer. The front-office solution is designed to optimize the flow of information between the Town Hall and citizens, addressing both natural and legal persons. The platform will allow users intuitive and efficient access to relevant and personalized information. The front-office solution will include the following: Info-chiosk application (IoT); Digital solution for providing online services; Online tax services; Digital solution for providing online services regarding the agricultural register; Digital solution for online urbanism services; Information publication and management portal; Digital Local Official Monitor; Participatory budgeting mechanism; Online data and document communication solution with judicial enforcement offices; Digital solution for providing online services to citizens; Mobile device application with shared services for citizens

2. Back-office digital solution – an integrated IT system, intended for the automation, efficiency, and security of the institution's internal workflows and supporting collaboration between departments. Designed to centralize and manage data and administrative processes, this system includes functionalities adapted to the operational specifics of local public administration, ensuring optimized management of internal activities. The back-office solution will include the following: Digital document management solution; Registry module; Mobile solution for inventorying fixed assets and inventory objects; Digital ROeID solution; Electronic archive solution; Cybersecurity solution of the IDS type; Citizen and address data centralizer (web and mobile); prescriptible debt management module; treasury import solution; F2201/F2202 / Popriri; Court of Accounts module; Communication of documents and data in structured electronic format with DRPCIV; Video surveillance solution; Application for information on energy efficiency.