Finland – IT services: consulting, software development, Internet and support – Kiertokapula Oy:n ICT-perustietotekniikkapalveluiden hankinta

Kiertokapula Oy (hereinafter "Procuring Entity" or "Contracting Authority") invites tenders for ICT basic IT services from Kiertokapula Oy in accordance with the tender documents. The subject of the procurement is the following comprehensive basic IT services: 1) User Support Services, which include services for resolving IT problems for individuals using the IT environment, providing usage advice and supporting work, and also includes the management of credentials and access rights; 2) Workstation Lifecycle Services, which includes a comprehensive range of services to ensure the efficient, secure and cost-effective use of workstations and their peripherals throughout their entire lifecycle. The package also includes the procurement of workstations as a service; 3) Usage and Capacity Services, which include services that are crucial for the capacity of the server infrastructure and the supporting telecommunications infrastructure, and with which the efficient and reliable operation and management of servers and telecommunications equipment supporting the entire system, as well as all necessary maintenance operations, are ensured. The service area also includes the management service for the Contracting Authority's on-premises Microsoft AD environment; 4) Cloud Services, which include services that provide centralized management and monitoring of public cloud services for cloud-based resources and services. The service area also includes M365 and Entra ID management services; 5) Telecommunications Services, including internet connections for premises, connections between premises, local area network solutions, centralized firewall services, and management and monitoring services for telecommunications equipment; 6) Information Security Services, including the automated 24/7 type information security incident response service implemented at the service point and the operating service for the Contracting Authority's information security products (e.g. Defender, Sentinel); 7) Expert Services, which include services related to specialized professional expert work and consulting that support IT infrastructure, information systems, information security and operational planning, optimization, development, expansion and renewal; and 8) Service Management, which includes services related to the management and development of the procured service package and services related to IT processes. The subject of the procurement and the contractual terms are described in more detail in the appendices to the tender. The competition will be conducted through an open procedure, on the basis of which one (1) contract supplier will be selected. The bidder with the most points will be selected as the contract supplier. In the event of a tie, the winner of the procurement will be determined in accordance with the instructions and evaluation criteria set out in Appendix 1 (Instructions and Evaluation Criteria). The procurement has not been divided into sub-areas to ensure the smoothness of the services. Submission of parallel and alternative tenders is prohibited. The selection criterion for the competition is overall economic advantage, with the weight of the price being 60 points and the weight of the quality being 40 points. The fixed-term contract period is 3 years, after which the contract will continue indefinitely. The contract period will commence at the earliest upon the procurement decision becoming legally binding. The target is for the contract period to commence on 15.1.2027. The Procuring Entity notes that there are fixed-term contracts for some of the services, which affects the introduction of the services: - Usage and Capacity Services can be taken into use by 31.12.2027 and the introduction project must be completed accordingly - Telecommunications Services can be taken into use by 31.3.2028 and the introduction project must be completed accordingly. The bidder must submit their tender in accordance with the instructions and procurement documents set out in Appendix 1 (Instructions and Evaluation Criteria) and in other procurement documents. NOTE! In case of problems related to the use of the tendering service, the bidder must be in contact with Cloudia Support: [email protected] / 020 7661075. Kiertokapula Oy is not responsible for the supplier portal of Tarjouspalvelu.fi.